Payments & Returns

PAYMENTS

Zapvi accepts Debit Cards, Credit Cards, NetBanking & Wallets for payments.

SHIPPING

Zapvi offers to ship to cities all over India.
Customers usually receive their orders within 7-8 working days. The customer is responsible for any import duty that may be levied upon their order.

If you have any questions about the expected delivery period for your address, please email us at help@zapvi.in

Once your Zapvi.in order ships it must go to the address provided at the time you place your order. If you cannot receive or pick up your order after three attempts by the courier, it will come back to our warehouse.

Any refund against RTO orders will be not initiated, You can Request Us to Re-Ship it with New Actual Address & Contact Details. We will reship it on next working Day.

RETURNS

Zapvi offers a replacement guarantee only if the product received is damaged/defective. Please get in touch with us at help@zapvi.in within 3 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. Zapvi will dispatch a replacement as soon as we receive your returned order.

We do not exchange products if the customer has ordered a wrong item.

We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different.

Return/exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.

What are the conditions for Replacement Or Refund?

As explained earlier, to be eligible for free replacement, return, refund of any item – buyer must product an authenticated unboxing video which can support buyer’s claim. No replacement claim will be accepted without unboxing video.

Free replacements or refund can be requested if the following conditions apply:

  • Item received is physically damaged; (you must prove this by a video of unpacking or unboxing)
  • Item received has missing parts or accessories; (you must prove this by a video of unpacking or unboxing)
  • Item received is different from their description on the product detail page on Zapvi.in; 
  • Item received is defective/does not work properly. (you must prove this by a video of unpacking or unboxing)
  • You have 3 calendar days to replacement/refund an item from the date you received it.
  • If your refund/replacement is approved, we will initiate a refund to your original method of payment within 24 working hours.