FAQs

How do I place my order?

To place your order, follow these steps : 

  • Browse through our wide range of products until you find something you like. This should be pretty easy- all our products are awesome! After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping (you know you want to) or confirm the order and click ‘Checkout’.
  • From there, you can either log into you existing Zapvi account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
How will I know that my order is placed successfully?
  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I receive my Order?
  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live. (we know you hate waiting around).
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?
  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/ issues you can write to us at hello@zapvi.in or call us on our helpline, and we’ll help sort things out.
How should I check the status of my Order?
  • You’ve placed an order for your favourite products and cannot wait for them to arrive. We know the feeling! To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
  • Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status. Yes, it’s that easy!
  • After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS (yes, we like making sure you’re updated every step of the way).
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at hello@zapvi.in.
Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Why am I not getting any COD option on the payment page?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

Are there any hidden charges?
  • There are absolutely NO hidden charges for any of our products- what you see is what you pay.
  • Any applicable octroi, sales tax, and other charge is borne by zapvi.in. You will only be paying the amount that you see in your order summary.
What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at hello@zapvi.in
How long will it take for my order to be delivered?
  • Orders in India are typically delivered in 1-4 business days in metros and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
  • Please Note : Mobile covers, mugs, posters, and Make Your Tee (MYT) are made-to-order. They will be shipped out 3-4 business days after the order is placed. Patience is key!
Are there any additional shipping charges?

zapvi.in provides FREE shipping for all orders above Rs. 445 in India. A shipping charge of Rs. 60 is payable only on orders below Rs. 399.

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link to track your order. You can also track it from your account on the website. Select ‘Orders’ from the top right corner and then you can click on ‘Track Order’.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund and the amount should reflect in your account within 7 working days.

How do I return/ exchange my product(s)?
  • Customers can exchange/ return their order within 15 days after an order has been delivered.
  • All items must be in unused condition with all original tags and packaging intact.
  • You can only apply for a Return/ Exchange from your Zapvi account. Login to your account and go the ‘My Orders’ section. Click on ‘View/ Edit Order Details’ for the respective order. Then, choose the Return/ Exchange option, select the product(s), pick the reason, click Confirm. A pop-up will open with our Return/ Exchange policy. Click Return/ Exchange to initiate the process. You will also receive an email confirmation from us as well.
  • Return/ Exchange Policy: As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. You can courier the product(s) to the address mentioned below:

Zapvi.in
22 GATE-2, Girivar Park,Opp.Shubham  Industrial Park,
Saniya Hemad Gam 
Surat – 395006

  • After we receive your courier and perform all the necessary quality checks, we will refund the product amount to you as Points in your Zapvi account. A maximum of Rs. 100 will also be refunded to you as Points in your account for courier charges that you have incurred. You can use these points while placing a fresh order on the website. Refund of Shipping and COD charges is not applicable.
  • Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
  • International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
  • Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at mailto:hello@zapvi.in and we will get back to you.
How do I cancel my order?
  • Orders that have not been shipped can be canceled by logging into your Zapvi account, clicking ‘Orders’ and then ‘Cancel Order’.
  • Orders that have not been shipped can be canceled by logging into your Zapvi account, clicking ‘Orders’ and then ‘Cancel Order’.
  • In case you want to change or edit your order, please write to us at hello@zapvi.in and we’ll help you out.
What are the terms and conditions for refund?
  • You can ask for a refund against any of your orders within 15 days of its date of delivery. All online refunds will be credited into you’re Zapvi account as Reward Points which you can use to shop on our site.
  • The amount credited on return will be based on the product price at the time of purchase. Any change in the product price thereafter will not be considered.
What are the rules for refunding courier charges?
  • As we do not have a reverse pickup facility yet, we will provide you Reward Points worth Rs. 40 for the shipping charges borne by you.
  • Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.
How long does the online refund procedure take?

Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.

I haven't received my refund yet. What should I do?
  • We update our customers via email once we initiate the refund procedure.
  • If we’ve emailed you about initiating the refund procedure, kindly wait for the process to be completed.
Do you take bulk orders/ customise products?

Yes, we absolutely do. You can email us with your order and design details at corporate@zapvi.in. We’ll also try and work out a discount for you, depending on the quantity of your order.

You can check out our Bulk/ Custom Orders page for more details.

Will I automatically receive marketing emails from you after registration?

You will automatically get subscribed to our newsletter after registering with us. In case you do not want to receive our newsletter, you can click on the unsubscribe link in the email (we’ll really miss you though, so please don’t).

What to do if I forgot my password?

This keeps happening to us as well- there’s just too many accounts to keep track of. Just click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
  • We know our products make for great gifts. But we’re extremely sorry, this cannot be done because of legal and tax requirements.
  • We also have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product (makes sense, right?).
Is there any option to try the product before buying it?

We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with body measurements on our product pages. For any queries, please write to us at hello@zapvi.in.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.