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Frequently Asked Questions

Please read our FAQ before sending us a message. provides FREE shipping for all orders above Rs. 297 in India. A shipping charge of Rs. 60 is payable only on orders below Rs. 297.

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

  • Orders in India are typically delivered in 1-4 business days in metros and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
  • Please Note : Mobile covers, mugs, posters, and Make Your Tee (MYT) are made-to-order. They will be shipped out 3-4 business days after the order is placed. Patience is key!

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link to track your order. You can also track it from your account on the website. Select ‘Orders’ from the top right corner and then you can click on ‘Track Order’.

  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID with invoice Mail.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!


23-24 4th Floor Girivar Industrial Park, Saniya Hemad Village, Near Saroli, Surat-kadodara Road, Surat, Gujarat – 395006

We’re Open Monday – Saturday,

10 AM – 7:30 PM IST

Send us an email

We are Happy to help you !! We do not have a Zapvi customer care number. You can reach us at with all queries.

If you receive an e-mail, a call from a person/association claiming to be from Zapvi seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Zapvi never ask for such confidential and personal data.