How do I cancel my order?

No worries. You may request to cancel your order and for a refund of order, up to 2 hours after the date and time of the order. All cancellation requests will be accepted within 2 hours and we will initiate a refund to your original payment method. In that we deduct Rs. 60 as processing fee for any amount of orders you place on zapvi.in. Cancellations after 2 hours will not be accepted. When you buy service and products from Zapvi.in, you agree to these terms.

In case you have already paid for your order, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)

I wish to change my order. Will it be possible?

You can always update your confirmed order (before the order is processed), but unfortunately you cannot add any more products to your order once the order is confirmed. However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at  help@zapvi.in . Our customer care team will have you sorted with all possible customized solutions.

Refund & Replacement Policy : 

As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us by yourself. Please pack the items securely to prevent any loss or damage during transit.

We recommend using Speed Post as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid Professional Couriers as much as possible since we have been facing issues with them.Replacement and Refund for any order will not processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund.

Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account as reward points. Refund of shipping  charges is not applicable.

Returns & Replacements Shipping Address:

What products are not eligible for return or replacement?

The following products shall not be eligible for return or replacement:

1. Any product that exhibits physical damage to the box or to the product

2. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

3. Any product that does not have the UPC (Universal Product Code) along with its original packaging.

Incase of dissatisfactions of product(s) please share some photographic/videography evidence of received product to our Facebook handle.
Once our quality team will check and confirm the issue refund or replacement of product will intiate within 48 hours.